Terms of service

Last Updated: June 2026

Welcome to Altiora. By accessing or using our website, you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, please do not use our website.

GENERAL CONDITIONS

By using this website, you confirm that you are at least 18 years old or have permission from a parent or guardian.

We reserve the right to refuse service to anyone for any reason at any time.

PRODUCTS AND SERVICES

We make every effort to display product descriptions, specifications, and images as accurately as possible. However, actual product appearance, packaging, or colors may vary slightly from the images shown on the website.

We reserve the right to modify, discontinue, or update products without prior notice.

PRICING

All prices displayed on our website are in Bangladeshi Taka (BDT).

Prices may be updated at any time without prior notice. The price displayed at checkout is the final price applicable to your order.

ORDER ACCEPTANCE

After placing an order, you may receive an order confirmation. This confirmation does not guarantee acceptance of the order.

We reserve the right to cancel or refuse any order due to:

• Product unavailability

• Pricing errors

• Suspicious or fraudulent activity

• Incomplete customer information

SHIPPING AND DELIVERY

Estimated delivery times:

• Dhaka City: 2–3 Business Days

• Dhaka Sub Area: 2–3 Business Days

• Outside Dhaka: 3–5 Business Days

Delivery times are estimates and may be affected by weather, courier delays, public holidays, or other circumstances beyond our control.

RETURNS AND REFUNDS

Returns and refunds are governed by our Refund & Return Policy.

Please review our Refund Policy page before making a purchase.

CUSTOMER RESPONSIBILITY

Customers are responsible for providing accurate:

• Name

• Phone Number

• Shipping Address

Failure to provide correct information may result in delayed or failed deliveries.

INTELLECTUAL PROPERTY

All content on this website, including logos, images, graphics, product descriptions, text, and design elements, is the property of Altiora and may not be copied, reproduced, or distributed without permission.